RETURNS AND REFUNDS POLICY

The Little Linen Company take the greatest care in ensuring our goods are of the highest quality, although if you are not delighted with your purchase for any reason, you can return the unopened product in the original packaging along with proof purchase within 30 days.

Any refund will be sent via the same payment method used for the initial transaction.

Our Goods like all others come with guarantees that cannot be excluded under the Australian Consumer Law.

Please get in touch for any clarification or questions you may have.

For Faulty Goods:

In the unlikely event that you feel your item is faulty, please let us know and we will get in touch with you ASAP.

For Change of Mind Returns:

We also happily accept change of mind returns for our products, please note that you will have to pay for and organize sending the parcel back to us, and your return postage cannot be reimbursed. Items purchased on sale are non-refundable or exchangeable.

For change of mind returns we offer:

• A product exchange (with a value of no more than the original order), store credit or refund for items returned within 30 days of purchase; or
• A product exchange (with a value of no more than the original order) or store credit for items returned after 30 days of purchase,

*For product exchanges where the replacement product exceeds the value of the original product, the excess amount is to be shouldered by the customer.

Provided that the item/s:

• Have proof of purchase;
• is in its original condition and packaging;
• is not gift cards, e-vouchers, discontinued item or an item that was reduced to clear (on clearance); and
• is returned together with any free or bonus items that were provided with the item at the time of purchase.

The Little Linen Company reserves the right to decline a refund on an item that does not meet the criteria listed above.
For security purposes, we may request your contact details when we process a Change of Mind Return. Any personal information we collect will be held in accordance with our Privacy Policy.

For Return of goods purchased through any of our Stockists/Retailers:

The Little Linen Company’s products purchased through external stockists, are in accordance with the individual stockist’s purchase policy and, as such, purchased products can only be returned to their original place of purchase.

If you are unsure, please contact our Customer Service Team for advice.

For Order Cancellation or Modification:

To cancel or modify an order, please contact us immediately.

Due to the fast turnaround on orders, please note that we do not accept cancellations or modification for orders that have already been shipped and that in some instances it may be too late to cancel.